Long recognized as a leader in retirement living and senior care, Immanuel prioritizes the well-being and comfort of its residents above all else. As the needs of residents evolve, so do the services we provide. With a focus on innovation and holistic care, we are excited to announce the launch of our latest initiative, the Care Navigation Program.
Care Navigation is a free service designed to assist residents seamlessly during health transitions. This program reflects our commitment to ensuring the well-being and peace of mind of the residents and their families. Immanuel is one of the first retirement living and senior care organizations to implement such a program.
Our organization is committed to continually enhancing its services to meet the diverse needs of residents at every stage of retirement living, particularly during important health transitions. These transitions can be challenging for residents and their families, often requiring specialized support and guidance to navigate the process effectively.
“During challenging times, residents and their families have expressed gratitude for the additional attention and communication,” said Beth Nodes, Care Navigation and Home Office Social Worker. “Having someone to walk alongside our residents not only improves outcomes but also gives peace of mind to those involved.”
The primary purpose of the Care Navigation Program is to provide comprehensive support during health transitions. This includes various services aimed at assisting residents through hospital stays, recovery, discharge planning, and beyond.
Some key services offered through the program include:
Visits during hospital stays to provide support and assistance.
Regular meetings throughout the recovery process to assess progress and address any concerns.
Assistance with discharge plans to ensure a smooth transition back to the community.
Keeping families connected and informed about the resident's progress and care plan.
Guidance and support in understanding treatment options and decisions.
Continued support post-discharge, including education on self-management and any new diagnoses.
Preparation for follow-up appointments with primary care physicians to ensure continuity of care.
Continued support for 30 days post-discharge to monitor progress and address any ongoing needs.
The Care Navigation Program offers free services provided by skilled healthcare professionals. These professionals are dedicated to supporting residents and their families throughout the entire health transition process, offering guidance, assistance, and reassurance every step of the way.
Enrolling in the program is simple and seamless. Residents can complete the opt-in paperwork at their community's front office, indicating their interest in participating. Upon hospitalization, our staff are notified to initiate the Care Navigation process, ensuring timely support and assistance for the resident and their family.
We prioritize the well-being and peace of mind of our residents above all else. Our Care Navigation Program is a testament to this commitment, offering innovative and comprehensive support during significant health transitions. Many residents opt to participate in this program, which guarantees a positive and supported recovery journey. With this program, residents can take comfort in knowing they have a dedicated team of healthcare professionals guiding them through every phase of their care.
“At a time in healthcare when there are more communication barriers and more frequent and swifter transitions of care, this service is a constant and consistent presence walking alongside our residents and their families as they experience those transitions,” said Dr. Devin Fox, Vice President of Clinical Operations. “We have seen tremendous success with the program, detecting and rectifying errors along the way, enhancing communication and understanding for those we care for, and assuring appropriate timing and destination for these care transitions.”